PrimeSource Supply, Inc.
Return & Exchange Policy
Return Policy
Most items are returnable. Our Returns Department must be notified of all returns. Items must be returned within 30 days of original date of delivery. No returns will be accepted without notification. You may notify us by email returns@primesourcesupply.com or calling 1-800-540-8596.
If the items delivered are damaged, defective or incomplete, a request for a return or refund must be made within 3 business days of the original date of receipt. In the event of a mistake, we will do our best to ensure returns are handled quickly and fairly.
DO NOT DISCARD THE SHIPPING MATERIALS/PACKAGING FOR YOUR ORDER. Items not in their original packaging are not returnable for refunds or replacements.
Packaging & Shipping Returns
Once you receive your Return Authorization Number and a return address, carefully repackage the item in its original condition, manufacturer sealed, including all original packaging, materials, manuals and accessories, etc. Please do not write on the product packaging and package the item appropriately for shipment.
Send the product to the return address using your preferred shipping method. If possible provide us with the return tracking number, and track your return to make sure we receive it.
Once received, PrimeSource Supply accepts full responsibility for all merchandise. We are not responsible for loss or theft before the merchandise is in our possession. You may wish to insure valuable items, to cover replacement costs in case the package is lost in transit.
If a product is being returned as new, but has clearly been used or damaged prior to its return, we reserve the right to refuse refund completely.
Non Returnable Items
Due to limited shelf life, safety concerns, and potential for fraudulent claims, we do NOT accept returns on the following items: All floorcare, carpetcare, wood floor care, warewash, laundry, and all Misc liquid cleaning chemicals. These products will only be accepted in the event of a manufacturer’s defect, damage, or an error on our part.
Some Non Returnable items will have an expiration date to the product. Please be sure the check the expiration date upon delivery. If the expiration date is 30 days or less, please contact us and we will reship the item at no cost.
Cause of Return
If you ordered the item incorrectly or change your mind about an item, we will refund the purchase price of the unopened, re-stockable item, less shipping costs. Items being returned directly to the manufacturer may be subject to a restocking fee, and must be returned in case quantity. You will be responsible for the cost of returning the item to PrimeSupply Supply.
If we sent you a defective item, incorrect item, or the item was damaged in shipment please contact us within 2 business days, we will arrange for the merchandise to be returned. If your order is incomplete, or you do not receive your order, please contact us and we will investigate and, if necessary, process a replacement or a refund.
Returns Without Prior Authorization
In order to keep prices low for all customers, a return authorization is required to return merchandise. If an item is refused upon delivery, please be aware that your refund may be subject to the actual outbound shipping and return shipping of your order. If a return is received without prior return authorization, the shipment may be refused and/or returned to you at your cost. Thank you in advance for helping us keep prices low for all of our customers.
Manufacturer Warranties
Unless noted otherwise on our site, all products are sold with the full manufacturer warranty. The period and service of the warranty varies depending on the manufacturer and product. If you experience problems with an item after the 30-day period has expired, please contact the manufacturer directly. For assistance in contacting a manufacturer, call us at 1-800-540-5896 or email to returns@primesourcesupply.com.
Processing Refunds or Replacements
As soon as we receive your returned items, we will inspect and process the items. Refunds will be processed back to the original method of payment. Refunds are normally processed within one to two weeks. Allow one week to receive replacement merchandise.